• Our working days are from Mondays to Fridays, excluding Saturdays, Sundays & Public Holidays.
• The cut-off time for all orders is 10.00am* on all business days. All orders made before the cut off time will be processed on the same day. Orders made after the cut off time will be processed on the next business day.

* Denotes Singapore time

1. Order Acceptance Policy
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Orange Music reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

2. Order Cancellation Policy
You cannot cancel an order (or part of an order) after credit card has been authorised and approved. i.e. You cannot cancel the order after checkout upon reading all Terms and Conditions. However, you can cancel an order if there is a strong, valid reason. Please note the following cancellation charges:

• A cancellation charge of 20% of the order will be imposed for all cancellations made within 48 hours upon ordering.
• A cancellation charge of 50% of the order will be imposed for all cancellations made after 48 hours upon ordering.

To cancel an order, please email us at Customer Service.

3. Return and Exchange Policy
All products, once sold are non-returnable and non-exchangeable, with the exception of the following, whereby products may only be exchanged.

• Products received are different from what is stated on the invoice; i.e. wrong goods are delivered.
• Product is found to be faulty.

If the product(s) received is wrong or faulty, there will be a one-to-one exchange for the same product. To exchange a product, please contact us within seven (7) days upon receiving the goods.

All products to be exchanged have to be returned to us in their original packaging & must be accompanied with the sales invoice with the date of purchase and serial number clearly printed on it for verification. Please also give a brief description on the fault of the product(s).

Refunds, if necessary, will be given at the discretion of the company management.

Local Exchange
Exchange of product(s) will be arranged at the Orange Music office.

Overseas Exchange
Orange Music will send the replacement product(s) via normal mail once the faulty product received is verified and approved. Normal delivery lead time applies.

4. Pricing Policy
Orange Music reserves the right to make adjustment to any published price of any product due to input error, product discontinuation, and stock clearance, under the instruction of manufacturers and distributors, and errors in advertising.

Please also review our Terms and Conditions as well as Privacy Policy which govern your visit to the Site, so that you may understand our policies and practices.